Frequently Asked Questions
Everything you need to know about shopping with RAGTAG GLOBAL.
Are all items sold on RAGTAG GLOBAL authentic?
Yes, authenticity is our top priority. Every item undergoes a rigorous multi-point inspection by our team of expert brand authenticators before being listed on our platform.
What is the condition of the pre-owned items?
We use a standardized grading system ranging from 'S' (New/Unused) to 'C' (Visible signs of wear). Detailed condition notes and high-resolution photos are provided for every product to ensure transparency.
How long does international shipping take?
We ship globally via premium couriers. Orders are typically processed within 2-3 business days, and international delivery generally takes between 5 to 10 business days depending on your location.
Will I have to pay import duties and taxes?
Customs duties and taxes are determined by your local customs authority and are the responsibility of the recipient. These fees are not included in the checkout total.
What is your return policy?
Due to the nature of pre-owned fashion, all sales are generally final. However, if an item is significantly different from its description or if there is an authenticity concern, please contact our support team within 7 days of delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and seamless checkout experience.